Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, if you don't like the item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at roger.hort@hispeed.ch. Keep the item if there are any damages or issues.

If your return is accepted, you can send the item to the address: Im Zentrum 16, 8634 Hombrechtikon, Switzerland. We do not provide return shipping labels or cover return shipping costs for change-of-mind returns. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at roger.hort@hispeed.ch.

Damages and issues
Please inspect your order upon reception and contact us IMMEDIATELY if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Document the damage or defect with photos or videos. If you received the wrong item: take a photo or video of the received item, that clearly shows what was delivered incorrectly; take photos of the item's original packaging; take a photo of the shipping label on the package; write a brief description of what exactly is wrong (e.g., "wrong color delivered"). Send the photos/videos/brief description to the following e-mail address: roger.hort@hispeed.ch

Non-Delivery and Lost Packages

Lost Packages: If your package has not been delivered and the following timeframes have passed, you are eligible for a refund or a replacement:
• USA: 45 days from shipping date
• Other countries: 60 days from shipping date
• Brazil: 110 days from shipping date

Tracking shows "Delivered" but item is missing: If the tracking information indicates that the package was delivered, but you have not received it, we require proof of non-delivery (e.g., a confirmation from your local post office or shipping carrier) to process a refund or replacement.

Responsibility: Refunds or replacements will be issued if the loss is verified and the above conditions and timeframes are met.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please contact us with your order number and any supporting documentation to start the process. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return (if you sent it to Switzerland, because you didn't like it.) , and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 11 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at: roger.hort@hispeed.ch.

We will notify you once we've received your photos/videos/brief description (If the item had any issues, damages) and let you know if the refund was approved or not. If approved you'll be automatically refunded on your original payment method within 11 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If the tracking shows delivered but the item is missing, send a) a written document from the postal service or shipping provider, that the package was not delivered or was lost. or b) an official document from the carrier confirming that the shipment did not reach the customer. Send the documents to: roger.hort@hispeed.ch

If your package has not been delivered and the timeframes have passed, you are eligible for a refund or a replacement. Just send a message to: roger.hort@hispeed.ch